If you had trouble accessing your account via Vanguard.com yesterday, you weren't the only one:
A computer network outage at The Vanguard Group, which manages $1.1 trillion in mutual fund assets, temporarily left customers unable to access online accounts Thursday afternoon.
The glitch blocked customers from using Vanguard's Web site to place trades or check 401(k)s and other accounts in the wake of Tuesday's big sell-off on Wall Street.
Vanguard spokesman John Woerth said the outage lasted about an hour. It did not prevent customers from registering trades by calling Vanguard's toll-free number; if they did so they would have been guaranteed a fund's 4 p.m. price, Woerth said. Mutual funds are priced once a day.
We’ve experienced some sluggishness logging in to brokerage account websites this week ourselves. With record trading volumes amidst the market mini-crash Tuesday, it’s no wonder.
Of course, site sluggishness is nothing compared to the stock exchange. At one point during the slide on Tuesday the Dow fell over 100 points in just a few seconds. Turns out the Dow calculations were lagging badly behind the underlying stock price. We’re not sure what this means to those that bought say, the Dow Diamonds (DIA) ETF at an artificially high price moments before it fell hard – though the ETF appeared to be priced a little more accurately than the Dow itself.
If you had trouble accessing your account via Vanguard.com yesterday, you weren't the only one:
A computer network outage at The Vanguard Group, which manages $1.1 trillion in mutual fund assets, temporarily left customers unable to access online accounts Thursday afternoon.
The glitch blocked customers from using Vanguard's Web site to place trades or check 401(k)s and other accounts in the wake of Tuesday's big sell-off on Wall Street.
Vanguard spokesman John Woerth said the outage lasted about an hour. It did not prevent customers from registering trades by calling Vanguard's toll-free number; if they did so they would have been guaranteed a fund's 4 p.m. price, Woerth said. Mutual funds are priced once a day.
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We’ve experienced some sluggishness logging in to brokerage account websites this week ourselves. With record trading volumes amidst the market mini-crash Tuesday, it’s no wonder.
Of course, site sluggishness is nothing compared to the stock exchange. At one point during the slide on Tuesday the Dow fell over 100 points in just a few seconds. Turns out the Dow calculations were lagging badly behind the underlying stock price. We’re not sure what this means to those that bought say, the Dow Diamonds (DIA) ETF at an artificially high price moments before it fell hard – though the ETF appeared to be priced a little more accurately than the Dow itself.